The following items are NEVER returnable:

• Special Order Items
• Any item without original packaging or missing pieces
  

The following items are ONLY returnable if they are in their unopened, original packaging. Items must not have been used or altered in any way.

• CD's and DVD's
• Printed materials
• Computer Software

How do I initiate a return?

Initiating a return authorization request is easy.  Follow these steps:
1. Log into your account by using the 'my account' button in the upper right hand corner of the screen.
2.  In the Track Your Recent Orders section, click on the View Details link for the order you would like to initiate the return authorization request for.
3. Once in the order, click on the Add New RMA button.
4. Choose the number of items you want to return in the Order Items section.
5. In the Order Return Options section, choose the Reason and Method for the return.
6. In the Comments section, please specifically state the reason why you want to return your item(s).
7. Within 48 hours, we will respond with instructions on how to return the item(s) back to us.  Please do not send any returns prior to the instructions being sent to you.

Please note:

• Your return must be sent via a traceable method. If you return the item without the ability to track the delivery and we don't receive the item, we will not be responsible for refunding the order.
• Any item returned that falls outside our normal return guidelines is subject to a minimum additional 15% handling charge. Please double-check that you have included instructions and packaging prior to mailing your return to our warehouse. This includes unauthorized refused packages.
• There is a minimum additional 15% restocking fee, if more than 5 of one item is ordered and subsequently returned.

Other Important Information

As Seen on TV products are subject to change without notice, due to the manufacturer’s production. These changes, no matter how slight, are beyond our control. We do our best to catch these issues before they arise, however, the manufacturers do not always notify us of these variations. We do reflect any changes in the website descriptions and images as soon as we become aware of them. If an item has changed, and you want to return the item based on this, the standard return policy applies.  We apologize for any inconvenience this may cause. 

If the item was damaged in shipping, or you were sent the incorrect item, please contact us here.  We will do everything we can to ensure it is taken care of in a timely manner.